How to Deal with Negative Amazon Seller Feedback?
Every Amazon seller experiences this at least once in their career – you have recently made a sale and shipped the product. After a few days, you check your seller central account, only to notice that the buyer has left negative Amazon seller feedback.
Receiving negative seller feedback can be a frustrating experience, especially if you have done everything right. In addition, negative feedback can significantly impact your reputation and sales because other potential buyers may be deterred if they see a pattern of negative feedback and reviews on your account. A low seller rate also makes the seller ineligible to win the Buy Box, reducing sales. However, it’s important to note that not all negative feedback is necessarily accurate or fair, and there are ways to deal with Amazon seller feedback.
Keep reading to learn how to defend yourself and respond to or remove negative feedback on Amazon when needed.