What Is Swiship? Amazon’s MCF Package Tracking Explained

What is Amazon FBA Swiship?

Quick answer: Swiship (swiship.com) is Amazon’s official package-tracking website for Multi-Channel Fulfillment (MCF) orders. When you buy from a store that is not Amazon.com (for example a Shopify or eBay shop) and the seller fulfills that order from their Amazon FBA inventory, the shipment confirmation email links to Swiship so you can follow the package, whichever carrier delivers it. So yes, Swiship is legitimate and owned by Amazon; it is a tracking site, not a separate courier or store.

For sellers, Swiship is part of the MCF service that any Amazon FBA business can use: Amazon picks, packs and ships orders from your other sales channels out of your FBA inventory, and Swiship gives both you and your customer one place to check delivery status. It works much like the tracking pages of UPS or FedEx, but it covers MCF orders regardless of which carrier Amazon assigns. Amazon first launched Swiship in Europe and later rolled it out in other MCF marketplaces, including the US, with local versions such as swiship.co.uk and swiship.de.

Giving customers a Swiship tracking link reduces “where is my order?” messages and disputes, because both sides see the same delivery updates. If a package is lost or damaged in transit, you resolve it through Amazon’s MCF support (as the seller) rather than through Swiship itself, which only displays tracking information.

How Can I Track My FBA Orders on Amazon?

Regular Amazon.com orders are tracked in Your Orders on Amazon. Swiship is used for Multi-Channel Fulfillment orders, the ones you sell on other channels and ship from FBA. Once Amazon ships an MCF order, a tracking number is generated, and if the seller entered the customer’s email address, Amazon sends a shipment notification email with a link to Swiship. To track a Swiship package:

1. Click the tracking link in the shipment email, or go to swiship.com (or your country’s Swiship site, such as swiship.co.uk) and choose Track your package.
2. Enter the tracking ID from the email or from the seller’s order confirmation.
3. Review the status, delivery estimate and scan history. If the package shows as delivered but you can’t find it, contact the store you ordered from, since they own the order.

Sellers can also share tracking through AfterShip or pull every tracking ID for an MCF order with Amazon’s Selling Partner API, which is how most Shopify and ecommerce apps sync Swiship tracking automatically.

How do sellers get the code in the first place? Provide your customer’s email address when you create the fulfillment order (Amazon says the customer details are used only for the shipment notification). After the order ships, the tracking number appears in the Shipped section of the Order Details page in Seller Central, linked to the Swiship tracking page.

Key Features of Amazon Swiship

Swiship is deliberately simple. These are the features that matter for sellers and buyers:

One Tracking Page for Every MCF Carrier

Amazon assigns MCF orders to different carriers (Amazon’s own delivery network, UPS, USPS, Royal Mail, DPD and others depending on the country). Swiship shows tracking for all MCF orders regardless of the carrier, so your customer doesn’t need to know who is delivering.

Status Updates and Delivery Estimates

Each shipment gets its own tracking ID. Swiship shows the latest scan events and the expected delivery date, and some deliveries show more detail on the final day. Detail varies by carrier, so a “Delivered” status may not say exactly where the parcel was left.

Automatic Shipment Emails

If you include the customer’s email address in the fulfillment order, Amazon sends the shipment confirmation with the Swiship link for you, so you don’t have to copy tracking numbers manually.

Works with Unbranded MCF Packaging

MCF orders can ship in unbranded (non-Amazon) packaging, which is useful when you sell on channels that don’t want Amazon branding. The Swiship name on the tracking page and emails is often the only visible link to Amazon, which is why many buyers search “what is Swiship” after receiving one of these emails.

Benefits of Swiship for Buyers

Up to now, we mostly talked about Swiship from the seller’s side, but buyers benefit too. Instead of wondering why an order from a small online store is coming from Amazon, they get one official page with the status and expected delivery date. If the delivery is delayed, Swiship shows it, so expectations stay realistic and customers can plan to be home for the package.

Is Swiship Legit? How to Spot Swiship Scams

Swiship is a legitimate Amazon service. Because the name is unfamiliar, scammers sometimes copy it in fake “delivery problem” texts or emails. Stay safe with three checks:

• Real Swiship links point to swiship.com or an official country domain (such as swiship.co.uk or swiship.de). Look-alike spellings are a red flag.
• A tracking page only needs your tracking ID. It never asks for card details, passwords or a “redelivery fee”.
• If you didn’t order anything, or the message pressures you to act fast, don’t click. Contact the store you bought from or report the message to Amazon.

Swiship Customer Service and Contact

Swiship has no separate customer service phone number, because it only displays tracking. Buyers should contact the store or marketplace where they placed the order, since that seller owns the order and can open an investigation with Amazon. Sellers should open a case with Amazon Selling Partner Support about the Multi-Channel Fulfillment order in Seller Central.

Is Swiship Owned by Amazon?

Yes. Swiship is a trademark of Amazon Technologies, Inc. Amazon introduced it in Europe as the tracking website for Multi-Channel Fulfilment (MCF) orders, announcing that MCF sellers and their customers could get real-time updates on the location of their shipped packages and that the site covers all MCF orders regardless of carrier. It is now used across Amazon’s MCF marketplaces, including the US. You can open it directly at swiship.com.

As an Amazon seller or generally a person in a retail business, peace of mind is a precious asset for your business. Having an Amazon Swiship tracking number gives you that peace of mind. Whether a small shop selling plants you grow in your garage, or a big gadget seller with thousands of customers, getting Amazon FBA Swiship tracking is a valuable option for your business’s well-being.

What Swiship Does Not Track

A common mix-up is to treat Swiship as a freight or 3PL service. It isn’t. Swiship tracks outbound customer deliveries of Multi-Channel Fulfillment orders only. It does not track:

• Regular Amazon.com orders: these are tracked in Your Orders on Amazon.
• Inbound FBA shipments to Amazon warehouses: track those in Seller Central (Send to Amazon / Shipments) and with your carrier. See our guide on how to ship to Amazon FBA.
• International freight, customs or storage: air and ocean freight are handled by your carrier or a freight forwarder, not by Swiship.

Final Thoughts

To become a better seller (and, of course, make more money), you should perfect every step of your customer’s journey, including on channels outside Amazon. If you sell on your own website, Shopify or other marketplaces, Multi-Channel Fulfillment lets you reuse your FBA inventory, and Swiship gives your customers a clear, official tracking page. Just remember what it is: a free tracking site for MCF deliveries, not a courier, prep center or freight service.

Swiship FAQs

What is Swiship?
Swiship is Amazon’s tracking website for Multi-Channel Fulfillment orders: orders placed outside Amazon.com that a seller ships from their FBA inventory.

Why did I get a Swiship email or a package from Amazon when I ordered from another store?
That store uses Amazon Multi-Channel Fulfillment, so Amazon stored and shipped your order for them. The Swiship email is the shipment notification for that order.

Is Swiship free?
Yes. Buyers pay nothing to track a package. For sellers, tracking is included with Multi-Channel Fulfillment; you pay the MCF fulfillment fees, not a separate tracking fee.

How is Swiship different from standard Amazon tracking?
Orders placed on Amazon.com are tracked in Your Orders on Amazon. Swiship is the separate tracking page for MCF orders sold on other channels, and it works regardless of which carrier delivers them.

Is Swiship available in my country?
Swiship is used in the marketplaces where Amazon offers Multi-Channel Fulfillment, including the US, UK and EU countries, with local sites such as swiship.co.uk and swiship.de.

How do I contact Swiship?
There is no separate Swiship support line. Buyers should contact the store they ordered from; sellers should contact Amazon Selling Partner Support about the MCF order.

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